India Point of Sale Terminal Market Overview, 2030

The point-of-sale (POS) terminal market in India has been experiencing substantial growth, primarily driven by the country’s increasing shift towards digital payments and the government's ongoing initiatives to promote a cashless economy. The Indian government, through programs like Digital India, has played a pivotal role in encouraging businesses to adopt digital payment solutions by providing incentives, infrastructure development, and support for the use of e-payment platforms. As India’s digital ecosystem continues to expand, the adoption of digital payment systems, including POS terminals, has become increasingly prevalent in various sectors such as retail, hospitality, transportation, and healthcare. The POS market is benefiting from the widespread use of smartphones, tablets, and the expanding availability of 4G and 5G networks, which have helped lower the cost of POS device deployment and make such systems more accessible to small businesses, especially in rural and semi-urban areas. In addition to the government’s efforts, there has been a significant rise in consumer demand for seamless, cashless transactions, particularly as a result of the COVID-19 pandemic, which pushed more consumers to prefer contactless payment options to minimize physical interactions. With more businesses adopting digital payments and government regulations enforcing digital transactions in certain sectors, the POS terminal market in India is growing rapidly, and there is a clear shift from cash-based to digital payment solutions across the nation.

According to the research report "India Point of Sale (POS) Terminal Market Overview, 2030," published by Bonafide Research, the India POS Terminal market is anticipated to grow at more than 11.76% CAGR from 2025 to 2030. The POS terminal market in India is also seeing a marked shift with the introduction of mobile POS (mPOS) solutions, which have gained significant traction among smaller merchants, street vendors, and even large retailers. Mobile POS systems, which utilize smartphones or tablets, offer flexibility and ease of use at a lower cost compared to traditional, bulky POS terminals. This has led to their widespread adoption in sectors like retail, where smaller outlets may not have previously been able to afford standard POS solutions. Another key trend in the Indian POS terminal market is the widespread adoption of contactless payment technologies, especially in response to changing consumer behavior and the growing preference for faster, more secure transactions. The integration of Near Field Communication (NFC) technology into POS devices has allowed for seamless tap-and-go payments, which have become increasingly popular among tech-savvy Indian consumers. As security concerns continue to dominate the landscape of digital payments, POS terminal providers are prioritizing the integration of advanced security features, such as EMV chip technology and end-to-end encryption, to protect consumers’ data and reduce the risk of fraud. Competition in the POS market has intensified with a growing number of local and international players striving to provide innovative solutions, competitive pricing, and customized offerings. the market continues to evolve, driven by continuous innovation, government policy support, and increasing consumer demand for secure, convenient, and cashless payment options across the country.

The POS terminal market in India is extensive and dynamic, characterized by the increasing acceptance of digital transactions across various industries. The market can be broadly categorized into fixed POS terminals and mobile POS (mPOS) terminals, each serving distinct purposes and catering to the unique needs of businesses. Fixed POS terminals are traditional, stationary systems typically installed at checkout counters in large retail chains, supermarkets, department stores, and hypermarkets. These systems are preferred by businesses with a steady flow of customers and high transaction volumes, ensuring quick and efficient billing while reducing waiting times at counters. They are often integrated with peripheral devices like barcode scanners, receipt printers, cash drawers, and customer-facing displays to streamline operations. Fixed POS terminals also play a significant role in large-scale restaurants, cafes, and food chains where detailed order management, kitchen display systems, and customer feedback integration are crucial for seamless service. Additionally, these systems find applications in entertainment centers, amusement parks, and theaters, where they facilitate ticketing, food and beverage sales, and membership transactions, optimizing visitor experiences. On the other hand, mPOS terminals have gained significant traction among small businesses, independent retailers, and mobile vendors due to their flexibility, cost-effectiveness, and portability. These systems are operated through smartphones, tablets, or dedicated wireless devices, allowing businesses to conduct transactions on the move, expanding the scope of service delivery. mPOS solutions are increasingly popular among food trucks, pop-up stores, flea markets, and independent service providers like salons and delivery personnel. The rise of digital wallets, UPI-based payments, and contactless transactions has accelerated the adoption of mPOS systems, enabling businesses to accept diverse payment methods. Furthermore, the integration of mPOS systems with e-commerce platforms and mobile applications has allowed businesses to synchronize online and offline transactions, offering a seamless omnichannel experience to customers. The market for both fixed and mPOS terminals is driven by the government's push toward a cashless economy, digital literacy programs, and the proliferation of fintech companies offering customized POS solutions to cater to the unique needs of businesses.

In terms of components, the Indian POS terminal market comprises hardware, software, and services, each playing a pivotal role in the smooth functioning of these systems. Hardware components include physical devices such as card readers, barcode scanners, receipt printers, cash drawers, and touchscreen monitors that facilitate secure and efficient transactions. Advanced hardware with EMV (Europay, MasterCard, and Visa) compliance, biometric authentication, and NFC (Near Field Communication) capabilities are gaining popularity among businesses seeking enhanced security features to protect sensitive customer information. Businesses in high-traffic environments like hypermarkets, multiplexes, and busy restaurants demand durable and reliable hardware capable of processing high transaction volumes without system failures. Software forms the core of POS systems, managing a variety of functions, including transaction processing, inventory control, customer data management, and business analytics. Many businesses opt for cloud-based POS software that offers scalability, real-time data synchronization, remote accessibility, and integration with third-party applications like CRM, ERP, and accounting software. Cloud-based solutions are particularly beneficial for multi-location businesses that require centralized control over their operations. On-premise software solutions are still in use, primarily in businesses with specific data security requirements or limited internet connectivity. Service components include installation, system integration, training, maintenance, and technical support, crucial for businesses to derive maximum value from their POS systems. Installation and integration services ensure seamless connectivity between hardware, software, and other business applications, while training services help employees understand the system’s functionalities. Technical support and maintenance services help minimize downtime, address software glitches, and ensure smooth operation. The demand for post-sale services has increased as businesses seek comprehensive solutions that extend beyond installation, ensuring long-term performance, security compliance, and system upgrades. The emphasis on customer satisfaction, data-driven decision-making, and improved operational efficiency has led to a growing need for innovative POS components that can cater to the diverse and evolving needs of businesses.

The application of POS terminals in India spans across various industries, reflecting the broad spectrum of businesses utilizing these systems to optimize operations, streamline transactions, and enhance customer experiences. In the retail sector, POS terminals are extensively used in supermarkets, departmental stores, convenience stores, fashion boutiques, and specialty retail outlets. These businesses rely on POS systems to manage complex inventory, process payments, monitor customer purchase behavior, and implement loyalty programs. The expansion of organized retail, the entry of global brands, and the rise of e-commerce-driven omnichannel strategies have further propelled the adoption of advanced POS systems in retail. In the hospitality industry, POS solutions are essential for managing orders, table reservations, billing, inventory control, and customer feedback. Restaurants, cafes, quick-service restaurants, and hotel chains utilize POS terminals integrated with kitchen display systems, order tracking, and online food delivery platforms, offering seamless service and faster turnaround times. In the healthcare sector, POS systems are used in hospitals, pharmacies, diagnostic centers, and clinics for patient billing, record management, inventory tracking of medical supplies, and processing insurance claims. These systems contribute to accurate record-keeping, reducing billing errors, and enhancing patient experience. The entertainment and gaming industry, encompassing amusement parks, casinos, gaming centers, and multiplexes, employs POS systems for ticketing, merchandise sales, membership transactions, and cashless payments, creating efficient and secure transaction environments. POS terminals are also used in niche sectors like education, government institutions, and non-profit organizations for fee collection, fundraising, and service payments. Educational institutions utilize POS systems for processing tuition fees, tracking student attendance, and managing campus bookstores. Government offices use these systems for collecting taxes, processing fines, and streamlining public services. Non-profit organizations use POS terminals for fundraising events, membership registrations, and donation collections, improving transparency and accountability. The ability of POS systems to cater to diverse industry-specific needs, coupled with the increasing shift toward digital transactions, has driven widespread adoption across various applications.



End-users of POS terminals in India include large enterprises and small and medium enterprises (SMEs), each adopting these systems based on their specific business requirements, budgets, and operational scale. Large enterprises like multinational retail chains, luxury hotel groups, hospital networks, and franchise-based restaurant chains deploy advanced POS solutions that are integrated with data analytics, cloud-based platforms, and CRM software. These enterprises seek comprehensive POS systems that can handle high transaction volumes, complex inventory management, and multi-location operations while providing detailed insights into customer preferences, sales performance, and inventory trends. Integration with ERP and accounting software further supports decision-making, ensuring efficient resource management and compliance with financial regulations. Conversely, SMEs such as local grocery stores, independent retailers, family-run cafes, and small-scale pharmacies prioritize cost-effective, user-friendly, and scalable POS solutions. These businesses often prefer mobile POS terminals for their affordability, mobility, and ease of integration with smartphones or tablets. The accessibility of digital payment solutions like UPI, digital wallets, and contactless payments has made it easier for SMEs to accept cashless transactions, increasing their adoption of POS systems. Many fintech companies and banks provide tailored POS solutions with minimal upfront investment, catering to the unique needs of SMEs operating in tier 2 and tier 3 cities and rural areas. The government's focus on digital inclusion, financial literacy, and formalizing the unorganized retail sector has further encouraged small businesses to embrace POS terminals. the adoption of POS systems among both large enterprises and SMEs has surged, contributing to the overall growth and expansion of the POS terminal market in India.

Considered in this report
• Historic Year: 2019
• Base year: 2024
• Estimated year: 2025
• Forecast year: 2030

Aspects covered in this report
• Point of Sales Terminal Market with its value and forecast along with its segments
• Various drivers and challenges
• On-going trends and developments
• Top profiled companies
• Strategic recommendation

By Type
• Fixed POS Terminals
• Mobile POS (mPOS) Terminals

By Component
• Hardware
• Software
• Services

By Application
• Retail
• Hospitality
• Healthcare
• Entertainment & Gaming
• Others

By End-User
• Large Enterprises
• Small & Medium Enterprises (SMEs)

The approach of the report:
This report consists of a combined approach of primary as well as secondary research. Initially, secondary research was used to get an understanding of the market and listing out the companies that are present in the market. The secondary research consists of third-party sources such as press releases, annual report of companies, analyzing the government generated reports and databases. After gathering the data from secondary sources primary research was conducted by making telephonic interviews with the leading players about how the market is functioning and then conducted trade calls with dealers and distributors of the market. Post this we have started doing primary calls to consumers by equally segmenting consumers in regional aspects, tier aspects, age group, and gender. Once we have primary data with us we have started verifying the details obtained from secondary sources.

Intended audience
This report can be useful to industry consultants, manufacturers, suppliers, associations & organizations related to agriculture industry, government bodies and other stakeholders to align their market-centric strategies. In addition to marketing & presentations, it will also increase competitive knowledge about the industry.